Support

Need a hand with Downmio? Start with the common questions below, or get in touch and we'll help.

Contact us

Email support@downmio.com. Please include your device model, Android version, and the Downmio version (found in the app's Settings) so we can help faster.

Frequently asked

Is Downmio free?

Yes. Downmio is free to download and use, with an optional one-time premium upgrade for an ad-free experience and faster downloads.

Which platforms are supported?

X/Twitter, Instagram, TikTok, Facebook, Pinterest, Threads, Bluesky, and WhatsApp Status.

Can I download videos without a watermark?

Yes. TikTok videos and others are saved without a watermark, in their original quality.

Do I need an account to use Downmio?

No. Downmio works without any sign-up. You only log in on a platform's own page when downloading your own private content.

Is it safe?

Downmio downloads directly to your device. Private downloads can be locked in a password-protected vault.

Does Downmio store my data?

Your downloads stay on your device. See our Privacy Policy for details on analytics and ads.

How do I install it?

Tap the Google Play button and install like any other app. Android 6.0 and above.

Troubleshooting

• A download failed: check your internet connection and try again. Some posts are private or region-restricted and can't be downloaded.
• Nothing happens when I share a link: make sure you copied the full post link, then open Downmio — the link is detected automatically.
• I can't find my downloads: check the in-app Library. Private downloads live in the password-protected vault.
• Billing or premium questions: purchases are handled by Google Play — manage or request refunds via your Play Store account.

Report a problem or request a feature

Found a bug or have an idea? Email support@downmio.com with as much detail as you can. We read every message.